Why IndiGo Crew Changes Passenger’s Seat | Know Here


So, thinking about exactly the same, a lady who had been flying with an IndiGo flight was allegedly designed to change seats from her original seat within the row near the emergency exit. The main reason? since the lady only spoke Telugu and never British or Hindi to talk with everybody.

This incident happened on September 17th also it been revealed if this was shared on social networking. The incident was shared by an IIM-Ahmedabad assistant professor named Devasmita Chakraverty. She shared the image from the passenger and added a caption together with it which read, “A woman….was made to seat 3C because she understood only Telugu, not British/Hindi. The attendant stated it is a security issue (sic).”

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The stated tweet motivated lots of reactions. Many discussed language barriers and just how flight family and friends should give safety guidelines in regional languages too. Although many social networking users condemned the air travel crew and known as their actions disrespectful, others noticed that individuals relaxing in the emergency exit rows convey more responsibilities in situation of emergencies, which requires obvious communication using the IndiGo Crew.

Telangana IT Minister KT Rama Rao also known as for flight services to use cabin crew who speak local languages. He authored, “Dear @IndiGo6E Management, I have you start respecting local languages & passengers who might not be well conversant in British or Hindi. On regional routes, recruit more staff who are able to speak the neighborhood language, like Telugu, Tamil, Kannada, etc. This is victory-win solution. ”

IndiGo issued an announcement following the backlash

Following the backlash, IndiGo Crew responded having a statement. Within the statement issued on Sunday, IndiGo stated it’s an inclusive organisation that respects regional diversity and serves the country with no bias or prejudice in most respects.

“We employ crew all regions plus they speak different languages which are a fundamental element of the variety in our vast country. Our crew, like a standard operating procedure, makes bulletins informing our customers from the languages the crew can speak and understand with that particular flight,” the air travel stated.

Additionally, it clarified the way the passengers have to under your own accord perform standby for just about any emergencies that could occur. The statement clarified that you should bear in mind while sitting close to the exit doorways.


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